- Refund Policy -
RETURNS POLICY -
Unfortunately due to the complex nature of our logistics for our online store we are unable to issue refunds or store credit for change of mind. Please ensure you select your items carefully.
We do however stock our items in Harvey Norman & Domayne Stores Nationally. They will offer exchange with receipt for any items still in original condition that have been purchased from their stores.
SHIPPING / DELIVERY
We offer FREE Domestic Shipping.
Due to the premium nature of our products we send all with tracking and signature on delivery. If you are not home to sign for your parcel and you do not pick it up from the designated collection point, the parcel will be returned to us after 7 days. In this instance, there will be an additional $30 fee to re-dispatch your parcel. We will contact you prior to charging any additional fees and re-dispatching of the parcel.
We offer flat rate $35.95 AUD International Shipping to USA & UK (this is heavily subsidised from the actual shipping cost incurred to us of $90 AUD on average)
Please note that packages sent internationally may be subject to delays and/or additional taxes and duties. We take every effort to ensure fast delivery, however we do not take responsibility for any delays and/or additional fees which may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.